Onsite Manager

The On-Site Leader’s role is to team with Oliver Van Horn and customer personnel in order to drive a seamless integrated supply solution to the customer’s indirect material needs.


Job Purpose

The On-Site Leader’s role is to team with Oliver Van Horn and customer personnel in order to drive a seamless integrated supply solution to the customer’s indirect material needs. The role executes customer service, product delivery and vending management performance directly On-Site at Oliver Van Horn’s customers.

Duties and Responsibilities

Act as direct point of contact for our customers

  • Establish and maintain excellent long-term relationships with existing and potential customers
  • Process orders quickly and accurately
  • Understand and use Cribmaster, receive PO’s and issue transactions
  • Repackage items
  • Alert management as soon as possible of any problems related to our kitted orders
  • Perform Deliveries to any Additional Product Cribs Created as Requested On-Site
  • Provide additional customer service at the Crib window when OVH personnel are filling Vending Machines

Communicate with our vendors directly

  • Receive communications from our vendors and be able to respond
  • Follow up on open Purchase Orders or RFQs
  • Receive pricing and availability via phone, fax, email, or website
  • Schedule training or meetings with sales representatives
  • Participate in training or meetings with sales representatives

Billing/Invoicing Processes

  • Bill customers during their predetermined billing cycles (weekly, monthly, etc.)
  • Understand and use Cribmaster to create POs, receive POs, generate reports, correct issues
  • Understand and use Vendnovation to create POs, receive POs, generate reports, correct issues
  • Understand and Maintain all vending machines

Qualifications

  • Strong Customer Service and Communication Skills
  • Proficiency in Microsoft Office
  • Accurate data entry skills
  • Strong oral, written and interpersonal skills
  • High school diploma or the recognized equivalent required
  • Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
  • Ability to work on a team
  • Able to Meet Deadlines

Working Conditions

The typical work week occurs during the hours of 8:00 AM to 5:00 PM Monday through Friday. A flexible mindset and schedule is appreciated for any rare occasions where you may need to stay late. In addition, large customer facilities can require a great deal of walking during the work day.

Physical Requirements

The ability to bend, reach, stoop, walk short distances. Carry packages weighing no more than 20 lbs.

All resumes must be submitted to the following email address:

hr@wurthindustry.ca