Inside Key Account Representative

Greenwood, IN, United States (Würth Service Supply)

Develop sales and profits through regular contact with current high volume, tier 1 accounts.


Develop sales and profits through regular contact with current high volume, tier 1 accounts. Maintain and strengthen current tier 1 customer accounts, ensuring customer satisfaction and Company profitability. Work closely with the key account managers upon securing customer contracts and/or orders. Promote customers’ use of Company’s proprietary inventory management program. Coordinate the timely resolution of customer issues.


  • Place regular outbound calls to current tier 1 customers and assigned key account(s)
  • Supply product information to customers by phone or e-mail; promote sales of new products;
  • Exhaust current assigned key account(s) through additional product line orders and programs;
  • Review customer requests and provide valid quotations;
  • Process customer orders and/or maintain contract information in the system;
  • Review and adjust customer order pricing based on branch marginal goals and profitability; communicate any pricing changes with the customer;
  • Review and expedite open orders; contact internal departments and/or external vendors to gather information as necessary;
  • Gather and forward data to Corporate Purchasing department such as minimum/maximum price settings and estimated annual usage;
  • Work with Quality Control on approvals and rejected product;
  • Follow through on any assignments from the manager for customer growth and development.


  • Bachelor’s degree in business or related field preferred; high school diploma or equivalent required
  • 2+ years related experience in customer service role, within wholesale distribution industry preferred
  • Professional demeanor
  • Excellent written and oral communication skills
  • Strong analytical and problem-solving ability
  • Urgency in resolving customer concerns
  • Proficiency in Microsoft Office; intermediate ability in Excel and Outlook; ability to become proficient in Company integrated database systems
  • Ability to learn shipping processes, using handheld scanner and software program(s), if needed
  • Organization of time and workspace
  • Strong individual and team contributor; ability and willingness to learn new tasks