Onsite Manager

The On-Site Leader’s role is to team with Oliver Van Horn and customer personnel in order to drive a seamless integrated supply solution to the customer’s indirect material needs.


Job Purpose

The On-Site Leader’s role is to team with Oliver Van Horn and customer personnel in order to drive a seamless integrated supply solution to the customer’s indirect material needs. The role executes customer service, product delivery and vending management performance directly On-Site at Oliver Van Horn’s customers.

Duties and Responsibilities

Act as direct point of contact for our customers

  • Establish and maintain excellent long-term relationships with existing and potential customers
  • Process orders quickly and accurately
  • Understand and use Cribmaster, receive PO’s and issue transactions
  • Repackage items
  • Alert management as soon as possible of any problems related to our kitted orders
  • Perform Deliveries to any Additional Product Cribs Created as Requested On-Site
  • Provide additional customer service at the Crib window when OVH personnel are filling Vending Machines

Communicate with our vendors directly

  • Receive communications from our vendors and be able to respond
  • Follow up on open Purchase Orders or RFQs
  • Receive pricing and availability via phone, fax, email, or website
  • Schedule training or meetings with sales representatives
  • Participate in training or meetings with sales representatives

Billing/Invoicing Processes

  • Bill customers during their predetermined billing cycles (weekly, monthly, etc.)
  • Understand and use Cribmaster to create POs, receive POs, generate reports, correct issues
  • Understand and use Vendnovation to create POs, receive POs, generate reports, correct issues
  • Understand and Maintain all vending machines

Qualifications

  • Strong Customer Service and Communication Skills
  • Proficiency in Microsoft Office
  • Accurate data entry skills
  • Strong oral, written and interpersonal skills
  • High school diploma or the recognized equivalent required
  • Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
  • Ability to work on a team
  • Able to Meet Deadlines

Working Conditions

The typical work week occurs during the hours of 8:00 AM to 5:00 PM Monday through Friday. A flexible mindset and schedule is appreciated for any rare occasions where you may need to stay late. In addition, large customer facilities can require a great deal of walking during the work day.

Physical Requirements

The ability to bend, reach, stoop, walk short distances. Carry packages weighing no more than 20 lbs.