Project Leader

Provide sales and technical phone support for the products that we sell and any issues/questions related to key accounts.


Company

Oliver H. Van Horn (OVH) was established in 1903 and acquired by the Würth Group in 2010. The company specializes in providing integrated customer solutions for the distribution and sale of industrial supply and machine tool products. Its is a leader in the distribution of abrasives, cutting tools, machine tools, and related maintenance and repair products, selling to customers in the Industrial, Oil and Gas and Aerospace vertical market segments. Branch locations and support services are provided to customers from nine stocking locations with the opportunity to increase the geographic footprint by driving customer focused solutions through an existing customer network and further integration with other Würth Industry North America (WINA) companies. With its nearly 200 vending solutions, OVH not only brings increased customer integration expertise, but also increases the overall product portfolio that Wurth is able to provide to its key customers.

Job Purpose

Provide sales and technical phone support for the products that we sell and any issues/questions related to key accounts. Generate revenue by soliciting and obtaining orders; understanding and interpreting business and technical requirements; providing business and technical information and solutions.

Duties and Responsibilities

Act as direct point of contact for our customers

  • Process orders quickly and accurately
  • Process quotes quickly and accurately
  • Receive inquiries from our customers
  • Answer the phone in professional manner
  • Establish and maintain excellent long-term relationships with existing and potential customers
  • Alert management as soon as possible of any problems related to customer, service, etc
  • Follow up with open orders and quotes

Communicate with our vendors directly

  • Receive communications from our vendors and be able to respond or forward to the appropriate person
  • Follow up on open Purchase Orders or RFQs
  • Receive pricing and availability via phone, fax, email, or website
  • Participate in training or meetings with sales representatives

Understand how to maintain limited accounting functions as it relates to the branch

  • Clear up all branch disputed vouchers
  • Process incoming freight daily through the internal freight database

Qualifications

  • Strong Customer Service Skills
  • Proficiency in Microsoft Office
  • Strong oral, written and interpersonal skills
  • Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
  • Ability to work on a team
  • Able to Meet Deadlines
  • College Degree or the recognized equivalent required